Our complaints and feedback policy
Nyirrunggulung-RISE is committed to providing high quality service to all of our clients. To achieve this standard, we need your feedback which lets us know what is important to you so we can continuously improve.
How do you raise a complaint or give feedback?
Speak to your trainer, consultant or the program coordinator
Contact the program’s manager at Nyirrunggulung-RISE by calling 1300 360 562
Send us an email to info@nyirrunggulung-rise.com.au
How do we manage the complaints process?
We document your concerns and investigate your complaint thoroughly
We will keep you informed of the progress of your complaint and brief you on outcomes.
We will identify options to find a satisfactory solution to the issue for both parties.
If the cause of the complaint requires us to improve a system or process, we will then make these changes.
Contact details
Your trainer, consultant or Business Manager can be contacted through your local Nyirrunggulung-RISE Office. Go to https://nyirrunggulung-rise.com.au/communities/ to find your closest office.
The Nyirrunggulung-RISE head office can be contacted via 1300 360 562.
If you would like to discuss your concerns directly with the program funding body, please contact the relevant external customer relations hotline:
Department of Human Services 1800 132 468.
Department of Employment’s National Customer Service Line on 1800 805 260
Department of Prime Minister Cabinet Office (02) 6271 5688 complaints@pmc.gov.au
Your feedback is important to us. It is important to know what we do well or how we can improve our services to our clients.
Angus Knight Group, National Support Centre
Level 2, 10 Bridge Street, Sydney
02 9259 5555
